Labour Market Regulatory Authority

If the responsible person wishes to change their registered email, this can be done via the Expatriate Management System (EMS).

Last Update: Monday 6 November 2023

You will need to obtain the Advanced eKey.

Last Update: Tuesday 31 October 2023

If you forget your password, the responsible or authorized person can get his/her pin (Advanced eKey) reset through the Reset Forgotten Password function.

Last Update: Tuesday 31 October 2023

For such issues, please use the Electronic Support System.

Last Update: Tuesday 31 October 2023

1. Online via the LMRA website, by accessing the Expat Management System (EMS):
   • Login to your account using the PIN code provided by LMRA and select the establishment that you wish to pay for.
   • On the main menu, click on Transactions List from the Billing category.
   • On the (Transaction Type) drop list choose the type of the transactions you would like to pay, choose Monthly, if you would like to pay for the monthly fees and click the Get List button.
   • A list of outstanding payments will be shown. From the list, choose and tick the transactions that you wish to pay for, then click on the Pay Selected button.
   • Confirm the amount by clicking Confirm Payment button.
   • Enter your credit or debit card details and click the Submit button.
   • A confirmation of your payment should appear, you can print this page for future records.
2. By writing a cheque in favor of LMRA and mail it to P.O.Box 18673 - Collection Department - and make sure to write the CR number and telephone number in the back of the cheque and accompanied by the invoice tear off portion. In case of cheque payments, make sure that each CR is paid by a separate cheque. Cheques received for deposits are subject to final payment by the drawee bank.
3. By going to one of the banks branches accredited by LMRA, which accept payment in either cash or by cheque, (Al Ahli United Bank, Al Hilal Islamic Banking Services and Al Salam Bank).

Last Update: Sunday 5 November 2023

The calculation begins within twenty-one days after paying the admin service fees.

Last Update: Thursday 18 January 2024

Please follow these steps to apply for the termination application online:

1. Go to the Permit cancellation folder on the left side of the menu on your login to the Expatriate Management System (EMS).
2. Once you click on the folder, cancel expatriate permit will appear below it.
3. Click on cancel expatriate permit and enter all the details in the mandatory fields. You will also need to upload the (Termination Declaration Form PDF (1 MB)) which must be filled out and signed by both the authorized person and the expatriate employee, in the event that the expatriate employee is in the Kingdom of Bahrain during the cancellation.

Last Update: Thursday 18 January 2024

Clients Services Directorate

The E- support system can be used by employers to check and follow up on the following:

• General offences and the process to clear them.
• Bahranization calculator breakdown and percentage.
• Renewal/ transfer and termination applications rejected by the Nationality, Passport and Residence Affairs (NPRA).
• Submitted application, sent back and rejection reasons (all types of applications).
• Technical issues.
• Data or visa discrepancies between Expat Management System (EMS) and the expatriate employee details.
• Submit Employee Absence from Work Notification.
• Submit Local Employment Applications.
• Submit Dependant Work Permit.
• Submit Work Permit for Golden Residency holders.

Workload

• Submit inquiries.
• Follow up requests applied to Corporate Labour.
• Submit Corporate Labour requests with the supporting documents.

Applications Processing Department

• Following up and removing offences registered on the establishment and the expatriate employee.
• Following up and processing reapplied cases.
• Following up and processing issues related to visit visa status (in/out) the Kingdom of Bahrain (does not require waiting or announcing it for a period of 21 days for the employment in the Kingdom of Bahrain).
• Following up on delayed applications in the Nationality, Passport and Residence Affairs (NPRA) or in LMRA’s Expat Management System (EMS).
• Following up and expediting applications in several cases (Submitted and sent back applications, issues related to ID card (CPR failed - CPR on hold).
• Cancelling applications before completing 21 days as per applicant’s request.
• Different inquiries about the Applications Processing Department procedures.
• Inquiries about rejection reasons from the Nationality, Passport and Residence Affairs (NPRA) or from the Labour Market Regulatory Authority (LMRA).

Licensing Department

eSupport system can be used by employers (Employment Offices and Recruitment Manpower Agencies) and domestics employers for the following:

• Submission and following up on complaints against employment offices.
• Following up the issuance for employment offices and recruitment manpower agencies.
• Submission and following up renewal for employment offices and recruitment manpower agencies.
• Offences against (Employment offices and recruitment manpower agencies) and the process to clear them.
• Technical issues.

Expatriate Services Directorate

• Registered workers inquiries and issues.
• Follow up on requests for workers who were unable to issue an appointment for a medical examination (Medical appointments failure issues).
• Resident permits failure issues.
• Registered workers offences.
• Inquiries and issues related to workers biometric data.
• Inquiries and issues related to matching fingerprints between more than one personal number, hit case (2 personal numbers share the same fingerprints in EMS).
• Soft alert (Exempted the offence temporarily from Commercial Registration (CR) for enrollment issues).
• Expatriates’ inquiries.

Wages Protection System

The E-Support system is used to answer the clients inquires and issues related to the wage protection:

• Regular transfers/ salary transfer.
• Inaccurate assessment of data based on final settlement.
• Annual leaves.
• Duplicate ID cards (CPRs).

Labour Inspection Directorate

• Receiving employers' requests related to the removal of administrative offences.

Preventive Monitoring Directorate

• Following up and responding to all tickets by the employers interview team on daily basis.
• Receiving employers' requests related to the removal of administrative violations.
• Responding to inquiries and questions related to the Preventive Inspection Directorate.

Last Update: Thursday 18 January 2024

1. Visit the following link: Clients eSupport Centre.
2. Enter the Personal Number in the (User name) field.
3. Use your advanced E-Key password.

Last Update: Thursday 18 January 2024

1. Click on the (Submit new application) icon.
2. Choose the concerned department.
3. Click on (Next).
4. Enter the relevant information, depending on your request, and sufficient application details.
5. Upload the required documents.
6. You may upload more than one document if necessary; the capacity of each file should not be more than 256 KB.
7. Click on (Send).

Last Update: Thursday 18 January 2024

1. Login to the e-support system.
2. Click on (View submitted applications) icon.
3. Click on the application subject you would like to follow up on.

In case the application has been resolved, and you are not pleased with the resolution, you may re-open the application through posting a reply by clicking on (Post Reply) icon. If the application has been resolved, and you are pleased with the resolution, you may rate your application resolution through the rating application service provided by e-support system.

Last Update: Thursday 18 January 2024