Labour Market Regulatory Authority

What are the services that can be availed through the eSupport system?

Clients Services Directorate

The E- support system can be used by employers to check and follow up on the following:

• General offences and the process to clear them.
• Bahranization calculator breakdown and percentage.
• Renewal/ transfer and termination applications rejected by the Nationality, Passport and Residence Affairs (NPRA).
• Submitted application, sent back and rejection reasons (all types of applications).
• Technical issues.
• Data or visa discrepancies between Expat Management System (EMS) and the expatriate employee details.
• Submit Employee Absence from Work Notification.
• Submit Local Employment Applications.
• Submit Dependant Work Permit.
• Submit Work Permit for Golden Residency holders.

Workload

• Submit inquiries.
• Follow up requests applied to Corporate Labour.
• Submit Corporate Labour requests with the supporting documents.

Applications Processing Department

• Following up and removing offences registered on the establishment and the expatriate employee.
• Following up and processing reapplied cases.
• Following up and processing issues related to visit visa status (in/out) the Kingdom of Bahrain (does not require waiting or announcing it for a period of 21 days for the employment in the Kingdom of Bahrain).
• Following up on delayed applications in the Nationality, Passport and Residence Affairs (NPRA) or in LMRA’s Expat Management System (EMS).
• Following up and expediting applications in several cases (Submitted and sent back applications, issues related to ID card (CPR failed - CPR on hold).
• Cancelling applications before completing 21 days as per applicant’s request.
• Different inquiries about the Applications Processing Department procedures.
• Inquiries about rejection reasons from the Nationality, Passport and Residence Affairs (NPRA) or from the Labour Market Regulatory Authority (LMRA).

Licensing Department

eSupport system can be used by employers (Employment Offices and Recruitment Manpower Agencies) and domestics employers for the following:

• Submission and following up on complaints against employment offices.
• Following up the issuance for employment offices and recruitment manpower agencies.
• Submission and following up renewal for employment offices and recruitment manpower agencies.
• Offences against (Employment offices and recruitment manpower agencies) and the process to clear them.
• Technical issues.

Expatriate Services Directorate

• Registered workers inquiries and issues.
• Follow up on requests for workers who were unable to issue an appointment for a medical examination (Medical appointments failure issues).
• Resident permits failure issues.
• Registered workers offences.
• Inquiries and issues related to workers biometric data.
• Inquiries and issues related to matching fingerprints between more than one personal number, hit case (2 personal numbers share the same fingerprints in EMS).
• Soft alert (Exempted the offence temporarily from Commercial Registration (CR) for enrollment issues).
• Expatriates’ inquiries.

Wages Protection System

The E-Support system is used to answer the clients inquires and issues related to the wage protection:

• Regular transfers/ salary transfer.
• Inaccurate assessment of data based on final settlement.
• Annual leaves.
• Duplicate ID cards (CPRs).

Labour Inspection Directorate

• Receiving employers' requests related to the removal of administrative offences.

Preventive Monitoring Directorate

• Following up and responding to all tickets by the employers interview team on daily basis.
• Receiving employers' requests related to the removal of administrative violations.
• Responding to inquiries and questions related to the Preventive Inspection Directorate.

Last Update: Thursday 18 January 2024